Refund Policy
When credit packs and subscriptions bought on worldgen.lol can be refunded, how cancellations work, and how to reach us about a charge.
Last updated: 2026-09-16
1. Scope
This policy covers one-time credit packs and subscriptions for worldgen.lol that are billed through Stripe. Every charge is tied to an order or subscription record, and the order number in your billing area is what we need in order to look a payment up.
2. Credit packs (one-time purchases)
A one-time credit pack can be refunded in full within 7 days of purchase as long as none of its credits have been used. The unused balance is visible in your account area, so it is easy to check before writing to us.
Once credits from a pack have been spent on a generation, that pack is no longer refundable: the compute has already been delivered and the scene stays in your account.
3. Subscriptions
Subscriptions renew automatically until cancelled and can be cancelled at any time from the billing area. Cancelling stops the next renewal, and the plan stays active until the end of the period you have already paid for.
A period that has already been used is not refunded part-way through, including when the credits for that period are still unspent.
4. Duplicate, failed and unauthorised charges
Duplicate charges, payment retries that settled twice, and charges you did not authorise are refunded in full once verified. Report them to support@worldgen.lol with the order number, and include the date and amount from your billing area.
5. Failed generations
If a generation fails for a technical reason before producing output, contact us with the task details and we restore the credits it consumed, or refund the affected charge where the credits cannot be restored.
6. How to request a refund
Email support@worldgen.lol from the address on your account with the order number and the reason for the request. We answer refund requests within five business days.
Approved refunds are returned to the original payment method through Stripe. How quickly the money appears after that depends on your bank or card issuer.
7. Chargebacks
Please contact us before starting a chargeback: refund questions are usually resolved faster by email. Accounts with an open chargeback that is later found to be unjustified may stay suspended until the case is closed.
8. Contact
Refund and billing questions can be sent to support@worldgen.lol.